Privacy Policy

1. Introduction

Pixel Works ("we", "our", or "us") operates the PixelWorks.net website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, industry, website URL, business requirements
• Project Information: Project details, content, images, and materials you provide
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Records: Emails, messages, and other communications with our team

2.2 Automatically Collected Information

• Usage Data: Information about how you use our website and services
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs including IP address, date/time of access, pages viewed
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Third-Party Information

We may receive information about you from third-party services you connect to our platform, such as social media platforms, analytics services, or business directories.

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our web design and development services
• Project Management: To manage your projects, communicate updates, and deliver completed work
• Customer Support: To respond to your inquiries and provide technical support
• Payment Processing: To process payments and manage billing
• Communication: To send you project updates, service announcements, and marketing communications
• Legal Compliance: To comply with legal obligations and protect our rights
• Business Operations: To analyze usage patterns and improve our services
• Marketing: To send you promotional materials about our services (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who assist us in:

• Website hosting and cloud storage services
• Payment processing and billing
• Email marketing and communication platforms
• Analytics and performance monitoring
• Customer support and project management tools

4.2 Business Transfers

If Pixel Works is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal process or government requests
• Enforcement of our terms and conditions
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.4 Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data is stored on secure servers with regular security updates
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

Typically, we retain client project data for 3 years after project completion, and general business records for 7 years as required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Updates

• Request correction of inaccurate information
• Update your contact and business information

7.3 Deletion

• Request deletion of your personal information
• Note: Some information may be retained for legal or business purposes

7.4 Marketing Communications

• Opt-out of marketing emails at any time
• Unsubscribe links are provided in all marketing communications

To exercise these rights, please contact us at privacy@pixelworks.net. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

8.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website may contain links to third-party services that have their own privacy policies:

• Google Analytics: Website analytics and performance monitoring
• Payment Processors: Secure payment processing services
• Social Media: Social media integration and sharing features
• Email Services: Email marketing and communication platforms

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we may provide additional notice such as email notification or prominent website notices.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: